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Austin Resort & Spa FAQs

  • When is The Spa at Lakeway Resort & Spa open?

    The Spa is open Sunday, Monday & Thursday from 10:00AM - 6:00PM and Friday/Saturday from from 10:00AM - 7:00PM. The Spa is closed on Tuesday and Wednesday.
  • Do I need an appointment?

    Appointments for spa services should be scheduled at least seven days in advance to guarantee availability. Please allow one month to schedule spa packages. All spa appointments must be guaranteed with a credit card at the time of reservation.
  • What is your cancellation policy?

    When necessary, kindly cancel your appointment 24 hours in advance to allow other guests the opportunity to schedule services during your slot. Cancellations made less than 24 hours in advance or "no shows" will be charged 100% of the treatment price. Services scheduled within 24 hours of the appointment time will be charged 100% of the treatment price. Cancellation should be made directly with the Spa, either email at or call and leave a message at 512-261-7350. Any cancellation through other outlets will not be honored.
  • How early should I arrive for my appointment?

    We recommend that guests arrive at least 20-30 minutes prior to scheduled appointment times. Please allow yourself enough time when driving to Lakeway Resort & Spa. If you wish to enjoy the showers, dry sauna, spa terrace, or relax in the men's or women's lounges prior to your appointment, please be sure to leave adequate time so that you aren't rushed.
  • What should I bring to my appointment?

    Dress to your comfort level, the spa provides robes and sandals upon check-in. Undergarments under robes are optional. Please remove all jewelry and personal belongings prior to your service and secure all items in the locker provided. Lakeway Resort & Spa is not responsible for any lost or stolen items.
  • Can I request a male or female provider?

    Yes, please specify your therapist, masseuse, or spa provider preference when making your appointment. We will fulfill a gender request whenever possible.
  • Are there any service charges?

    For your convenience, we automatically add a 20% service charge to each spa service (22% for Spa Journeys). This service charge is dispersed to the spa staff members who serve you during your visit. Additional gratuity for exemplary service is discretionary. Industry standard gratuities for spa services range from 20-25%.
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